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TMS Digital Communications TMS are an ideas-focused, trade marketing agency specialising in the creation of innovative Point of Purchase campaigns that break the mould and produce results. TMS work with some of Australia's leading brands, TMS offers a proven service from marketing strategy, through to design, printing and product distribution. Client objective: TMS needed a customer relationship management (CRM) strategy to streamline the sales process from lead, opportunity, sale and then customer management. TMS wished to standardise processes, adopt more efficient methods of operation, improve communication and improve reporting of customer interactions. XpressCRM solution: TMS Digital selected XpressCRM to deliver their CRM solution. The XpressCRM package included providing Microsoft Dynamics™ CRM implemented over 4 stages over a matter of days for a fixed cost. The XpressCRM solution TMS chose allowed TMS to host and manage the solution themselves instead of a hosted option as TMS had the necessary IT infrastructure and resources. XpressCRM was customised for TMS Digital needs with existing data imported, fields customised and staff trained for core sales and contact management requirements of Microsoft Dynamics™ CRM XpressCRM allowed TMS to start using their Microsoft Dynamics™ CRM after only a matter of days. XpressCRM outcome: XpressCRM delivered a standardised sales and customer relationship procedure for TMS, within 5 days and to the fixed budget, fixed scope solution XpressCRM provides. Phil Waugh from TMS explains, "The XpressCRM program was the perfect solution for TMS Digital as we needed to utilise best practice in customer relationship management and the XpressCRM program offered us the ability to implement the core modules of Microsoft Dynamics™ CRM quickly, with the flexibility to customise further when our needs advance." The installation was easy and we received great one on one personal service. Microsoft Dynamics™ CRM through the XpressCRM program has enabled us to professionally engage our customers, reduce internal paperwork, and improve sales forecasting. We highly recommend the XpressCRM program." |
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