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Step 3 - Track your sales activities How well are your sales people doing their job? When you have the facts, you have the power to address problems or issues as they arise. When you know the facts, you can encourage and reward good performance, developing staff loyalty as you shape the performance you want. And you're best placed to receive quality feedback from those who are first to hear what your customers really want. When you had a team of just one or two, it was easy - you could just ask them. But, the more you grow, the harder it becomes to keep track of what's really going on day by day. XpressCRM puts the power back in your hands. With XpressCRM, information stays in the system, not someone's head. If someone's away or leaves the company, you'll never be left floundering, searching around for client histories or a clue to what rate you should quote. And you can track any activity which is likely to support the sales process. How many phone calls or face-to-face meetings does it take to close a sale? Which is more effective? Who is best at follow up? What are they doing right? With the answers to questions like these, you can set and monitor meaningful targets so that performance and growth are more sure and predictable. |
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